Support
We're here to help you get the most out of your training. The fastest way to reach us is email — we typically respond within 24 hours.
Common questions
How do I connect Apple Health?
When you first open the app, you'll be prompted to grant HealthKit permissions. You can also manage these anytime in iOS Settings → Privacy & Security → Health → Runsy.
How does the AI coach work?
Runsy analyzes your workout history, fitness level, and goals to create a personalized training plan, then adapts it as you progress to keep training load and recovery in balance.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open Settings → your name → Subscriptions → Runsy to manage or cancel. If you cancel during the free trial, you won't be charged.
How do I delete my account?
You can delete your account from Settings in the app, or by emailing support@runsy.ai. All your data is permanently removed within 30 days.
Something broken?
Include your iPhone model, iOS version, and a short description of what happened — screenshots help. We read everything.